Episode 10 - KPI's kill brands
Download MP3Today’s episode features Eli Weiss, Senior Director of CX at Jones Road Beauty. He shares his origins story of traveling the world and landing at a startup, and how he founded the core principles that he leverages daily driving superior CX experiences at scale.
In today’s conversation, Eli shares some of his core concepts around how you can build an exceptional CX experience, no matter the industry. How travelling the world helped him understand people on a much deeper level. That imposter syndrome, especially coming from a "non-traditional" background, and how doing things that don't scale can have an outsized impact on your business. There's way more to this episode than that summary, enjoy!
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You can learn more about Eli's newsletter @ https://eli.beehiiv.com/
Follow Eli on Twitter @ https://twitter.com/eliweisss
You can email us questions directly at chase@trypencil or follow us on Twitter @ twitter.com/PencilAI and twitter.com/imchasemohseni
Please follow and share this episode! People deserve to learn from Eli!
Join 5200+ e-commerce marketers + operators who receive creative breakdowns, data, expert insights, and opinions from the world of DTC Marketing, straight to their inbox, you can sign up right here.
You can learn more about Eli's newsletter @ https://eli.beehiiv.com/
Follow Eli on Twitter @ https://twitter.com/eliweisss
You can email us questions directly at chase@trypencil or follow us on Twitter @ twitter.com/PencilAI and twitter.com/imchasemohseni
Please follow and share this episode! People deserve to learn from Eli!
